Service Requests
Emergency Services (24 Hours/Day, 7 Days a Week) |
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Fire or Life ThreateningCall 911 W&M Police Department(757) 221-4596 |
Non-Residential Building Access(757) 221-2270 Residential Building Access |
Emergency Service Request(see descriptions below of types of requests) Call Work Control at (757) 221-2270 |
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Non-Emergency Services (Business Hours) |
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W&M Faculty, Staff & Students |
W&M Guests(757) 221-2270 or [[workor]] |
Submitting Service Requests
Use the list below to determine the issue and course of action that needs to be taken. Please call 221-2270 for emergency or urgent work requests. For all others, submit a request using the Facilities Management online maintenance management system:
Submit a Non-Emergency service request
TENT, PLATFORM, AMUSEMENT DEVICE PERMIT APPLICATIONS:COVID Supplies - Shopping Cart Instructions (pdf)
- All orders are subject to approval by the Director of EH&S and availability of stock in the warehouse
- Review and acknowledgement of the Voluntary KN-95 Use Waiver is required before receiving a mask from the university. Individual purchasers of a KN-95 acknowledge the information in the waiver when they place their order. Building Managers coordinating bulk orders for a department, unit, or office should circulate the waiver, noting to faculty or staff that opting-in to receive a mask constitutes acknowledgement of the waiver.
- Please keep all hand sanitizer bottles and pumps for reuse and refill
- VIMS employees must contact VIMS Facilities Management to request PPE items
Emergency Requests
Do you have a problem that is life threatening, a security issue or safety hazard?This is an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270 or dial 911. |
Is the problem causing damage to a facility?This is an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270. |
Urgent Requests
Does the problem have the potential to cause damage to a facility, equipment, or experiment?This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270. |
Do you have a clogged toilet and there are no other restrooms available?This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270. |
Are you experiencing extremes in temperature in your space?This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270. |
Routine Requests
Do you need walls in your office patched and repainted?This is a routine request involving building maintenance and repair. Work complete time is 20 business days. |
Do you have locks that need to be re-cored, changed, or new keys made due to an approved move or relocation?This is a routine request involving building maintenance and repair. Work complete time is 20 business days. |
Do you have a sticky window or door?This is a routine request involving building maintenance and repair. Work complete time is 20 business days. |
Do you have a slow dripping faucet?This is a routine request involving building maintenance and repair. Work complete time is 20 business days. |
Planned or Uncategorized Requests
Do you need an estimate?This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request. |
Do you have locks that need to be re-cored, changed, or new keys made as a result of a department need?This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request. |
Do you need to alter or renovate your space?This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request. |
Do you need support for an event?This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request. |
