Latest about COVID-19 and W&M's Path Forward.

William & Mary

Facilities Management

Service Requests

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Emergency Services (24 Hours/Day, 7 Days a Week)
Fire or Life Threatening Call 911 W&M Police Department (757) 221-4596	Non-Residential Building Access (757) 221-2270 Residential Building Access Help from Residence Life

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Non-Emergency Services (Business Hours)
W&M Faculty, Staff & Students Submit a Service Request	W&M Guests (757) 221-2270 or [[workor]]

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Pest Control (By Appointment)
The Pest Control Contractor is available on Tuesdays and Fridays from 9:00am - 2:30pm in the residence halls and 8:00am - 2:30pm in all other buildings. To schedule an appointment, call Work Control at 757-221-2270, Monday - Friday from 7:30am - 4:30pm.

Submitting Service Requests

Use the list below to determine the issue and course of action that needs to be taken. Please call 221-2270 for emergency or urgent work requests. For all others, submit a request using the Facilities Management online maintenance management system:

Submit a Non-Emergency service request

COVID Supplies - Shopping Cart Instructions

All orders are subject to approval by the Director of EH&S and availability of stock in the warehouse
Please keep all hand sanitizer bottles and pumps for reuse and refill
VIMS employees must contact VIMS Facilities Management to request PPE items

Emergency Requests

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Do you have a problem that is life threatening, a security issue or safety hazard? This is an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270 or dial 911.
Is the problem causing damage to a facility? This is an emergency request. Emergency response time is immediate (within 30 minutes). Contact Work Control at 221-2270.

Urgent Requests

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Does the problem have the potential to cause damage to a facility, equipment, or experiment? This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270.
Do you have a clogged toilet and there are no other restrooms available? This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270.
Are you experiencing extremes in temperature in your space? This is an urgent request. Urgent response time is within 4-hours to stabilize and 3-days to repair. Contact Work Control at 221-2270.

Routine Requests

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Do you need walls in your office patched and repainted? This is a routine request involving building maintenance and repair. Work complete time is 20 business days. Submit an online service request
Do you have locks that need to be re-cored, changed, or new keys made due to an approved move or relocation? This is a routine request involving building maintenance and repair. Work complete time is 20 business days. Submit an online service request
Do you have a sticky window or door? This is a routine request involving building maintenance and repair. Work complete time is 20 business days. Submit an online service request
Do you have a slow dripping faucet? This is a routine request involving building maintenance and repair. Work complete time is 20 business days. Submit an online service request

Planned or Uncategorized Requests

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Do you need an estimate? This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you have locks that need to be re-cored, changed, or new keys made as a result of a department need? This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you need to alter or renovate your space? This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.
Do you need support for an event? This request is a planned or uncategorized request for additional support outside of normal building maintenance & repair. Submit an online service request Please remember to include funding information such as index in the Ext. Cost Center field or include it in the description of your request.