Troubleshooting Haven Training 2019

 
Below is a list on how to Troubleshoot Common Problems associated with  the Haven training  
 

Receiving a Completion Status prior to taking the course:

  • Please send an email to [[equity, compliance and equity]] and we will re-register you for the course.

Disabling Pop-up Blocker When in Cornerstone:

  • Firefox: Open Menu (icon with three lines, upper right corner of screen). Select Options from the dropdown menu. Select Privacy & Security from the left hand menu. Scroll down to Permissions. Next to Block pop-up windows, click Exceptions. Enter https://williamandmary.csod.com and click Allow. Click Save Changes. Return to Cornerstone Transcript. Click the dropdown arrow to the right of the Mark Complete button and select Launch to connect to Haven for Faculty & Staff.
  • Chrome: Open Customize (icon with three dots , upper right corner of screen). Select Settings from the dropdown menu. Scroll to the bottom and click Advanced. Under Privacy and security, select Content settings. Select Pop-ups and redirects. Click the Add button next to Allow. Enter https://williamandmary.csod.com and click Add. Return to Cornerstone Transcript. Click the dropdown arrow to the right of the Mark Complete button and select Launch to connect to Haven for Faculty & Staff.
  • Explorer: Open Tools (gear icon, upper right corner of screen). Select Internet Options from the dropdown menu. Select the Privacy tab. Click the Settings button under Pop-up Blocker. Enter https://williamandmary.csod.com and click Add. Click Close. Click OK. Return to Cornerstone Transcript. Click the dropdown arrow to the right of the Mark Complete button and select Launch to connect to Haven for Faculty & Staff.

No Content, Nothing available in “Current Courses”:

  1. Launch Training than click ‘Start Haven’
  2. Click 'add course' (Upper right corner )
  3. Use dropdown box and select HAVEN training, submit
  4. Confirm your email and name, and click Register
  5. The course should be loaded into your account for completion



Information about Haven traininghttps://www.wm.edu/sites/sexualviolence/employee/haven/index.php