Have you ever heard the saying, "A first impression is a lasting one?" Well that holds true in all situations, but even more so in those that may lead to internship or employment opportunities. The actions you take not only affect you and your future, but could also affect other students. The key to making a professional presentation and the best impression possible is to think before you act. Failure to adhere to a few very simple rules could ruin your chances for potential opportunities. Below you will find some tips that may prove helpful to you in the future. As always, if you have questions or concerns about specific situations, please stop by the Career Center and make an appointment with a career counselor.
A Guide To Professional Etiquette:
Once you have made a commitment to attend or participate in an appointment, interview, or event, it is expected that you will show up. The best course of action is to do the right thing and show up on time. It is good to arrive 15 minutes early for an appointment, and it is mandatory for on campus interviews. If you must cancel, do so as early as possible and no later than three days prior to the scheduled engagement. A mandatory 24-hr. notice is necessary for cancellations of on campus interviews and seminars; failure to do so will result in suspension of on campus interviewing privileges. If circumstances do not allow you to cancel your engagement in a timely fashion, you should write a letter of apology and send it to the individual that was inconvenienced by your absence. It is your responsibility to follow through with your commitments. How would you feel if you set aside time in your schedule and it was not respected? Think about it!
When presenting yourself on a resume, application, or in person, tell the truth! Any information that you provide as experience may be called into question. If you have provided false information, eventually it will catch up with you. There is no faster way to destroy an opportunity than to lie about or exaggerate your qualifications. In most organizations, lying on your employment application is grounds for immediate dismissal.
Pursue Opportunities Only if Interested
It is a bad idea to pursue an opportunity that you are not genuinely interested in. Prepare for opportunities by researching potential organizations. This will allow you to screen organizations and pursue only those for which you have a sincere interest. If your goal is to get practice in the application process or interview process, take advantage of the Career Services Mock Interview Program. Your lack of interest in an opportunity shows through in the way you prepare and present yourself. You should also know that recruiters have a way of spreading the word about negative experiences. By following through with an opportunity that you are not interested in, you have taken a spot away from another student who may have had a shot with that organization.
Learn How to Wait Effectively
If you have made a connection with an organization and have been told you that you would be contacted within a specified period of time, wait until that time has passed before you try to contact them again. You never know what is going on within an organization or what may be keeping your contact person from contacting you. Once the established time period has passed, you are free to contact the organization again. Make sure that you are polite and let them know, "I was told that I would receive a call from Contact X within two weeks and that time has passed. I am calling to inquire about my status. I am also interested in knowing how long it will be before I should expect to hear something." Calling an organization before the agreed upon time may be an inconvenience to your contact and might leave the impression that you are impatient, so be careful.
The Office Visit
Office visits are where jobs are won or lost. During an office visit you will meet a number of people who will evaluate you on the basis of your qualifications as well as on your personality fit with that firm. The people you talk with will be asking themselves: Would I like to work with this person, or have them working for me? That is why it is critical to exhibit professional etiquette throughout the visit.
Purpose of an Office Visit
The office visit serves two primary purposes:
Behaving professionally gives the company a better impression of you, and will help you get a better view of the company.
Preparation for the company visit should not be taken lightly since the visit is the final step for most companies in deciding whether to make a job offer. Make an extensive list of questions after reading all the materials provided by the company, since you will have ample opportunities to ask questions. Avoid asking questions that can be answered by reading the literature.
If you don't have any questions, this will weaken an interviewer's perception of you for two reasons:
Questions do not have to be profound. For example: Tell me about your career, how do you enjoy working for XYZ are appropriate. These should be polite questions that portray genuine interest in the company, and show that you are invested in the position already. A polite and friendly tone goes a long way!
Appropriate questions will cover a wide range of topics including:
Etiquette in Preparation
One thing frequently overlooked, but extremely important, is personal preparation. Factors that constitute good personal preparation include:
Remember to bring papers, pens and take copies of your resume and transcript. Ask the company representative if there is anything else they would like you to provide. Remember names and titles of those people you meet. You can also ask for business cards in your interviews. Being well prepared is key to a professional image!
Know where and when you will be meeting with the employer. Get accurate directions and a map if you need assistance. It is best to arrive 5-10 minutes beforehand, but not too early! In some cases, you may be specifically told when is best to arrive.
Often companies will arrange a time for candidates and employees to socialize on a more informal basis the evening before the interview. Refreshment and light hors de oeuvres may be served. Remember this is an additional opportunity to speak with employees, learn more about the work environment and discuss mutual interests. Despite the temptation, avoid hanging out exclusively with your friends who may also be interviewing with the company. Make honest attempts to be outgoing and to meet as many company representatives as possible. If alcohol is served and you are underage, don't be tempted. Even if you are of legal drinking age, the best rule of thumb is to keep your head clear and don't drink. This is often your first impression! Be sure to use etiquette and display your professional image to the best of your ability.
Companies generally pay for travel expenses associated with an office visit. This usually includes air or train fare, hotels, meals and cab fares. It is best to verify that a company will pay your expenses before you incur them.
Always collect receipts for expenses. Often during the office visit, companies will schedule a time to fill out reimbursement forms. However if they don't, be sure to ask to whom you should send your receipts to and get a copy of the proper forms needed for reimbursement before you leave the office. Remember to keep your expenses within a reasonable range. Professional etiquette and ethics involve being as helpful as possible, and not incurring too many expenses!
Thank you notes are not simply formalities -- they are necessities. Thank you notes should be sent to contacts, recruiters, and anyone else with whom you had a meaningful interaction. Hand-written, word-processed or e-mailed notes should be sent within two weeks of the interaction. If you missed the cut off, send the thank you note anyway, better late than never. Examples of thank you notes can be found in the Job Search Correspondence handout available in the Career Center.
Bow Out Early
If you have pursued an opportunity and have decided that you are no longer interested, let someone know. This can be done tactfully by sending your contact a thank you note letting them know that you appreciate their time and energy, but you are no longer interested. Simply not calling back or avoiding future contact is unacceptable. If you bow out early, you may provide an opportunity for another interested student.
Offers, Salaries, DecisionsWow--A Job Offer!
Getting a job offer is exciting and is a great payoff to all of your hard work. Now comes the challenging part of the process, negotiating and deciding upon the job offer. Below are guidelines to assist you in responding to your job offers.
Don't be too eager to discuss salary with an employer. Let the employer bring up the topic first. (Be aware that this may not happen during the first, or even second interview, but during subsequent meetings.) Use our Glassdoor account to research salaries before an offer is made so you can determine the appropriateness of the offer.
It is not mandatory to disclose the name of other employers that have made job offers to you or to disclose the salaries they have offered. Instead, try to offer broad responses to these questions if asked, such as informing the recruiter that you have interviewed with other employers in the industry and have been offered a salary range (for example $30,000 to $35,000) rather than a specific dollar amount. However you choose to disclose this information, be honest. Do not lie about interviews or make up or exaggerate salary offers in order to negotiate a higher salary.
Don't necessarily accept the first offer.
Though it is going to be very tempting to accept the first offer and have the process over with, you need to evaluate how well the position fits what is important to you--work values and skills. Have you had other interviews with employers that are attractive to you? This is a good time to contact those companies, inform them that you've received an offer (no need to say from whom or the terms) and ask them when they expect to make a decision.
Request an extension on the offer deadline.
Once you receive the offer, ask questions, obtain additional information that will be helpful to you in making a decision, and ask for some additional time to consider the position if you need it. Make sure you have the information you need regarding things that are important to you; not only salary, but also how often salary reviews are conducted, a full description of benefits, etc. Even if you are certain you will accept the offer, you should take some time to consider it carefully. You will negotiate a deadline with the employer, depending upon their time frame. The deadline could range from a few days to several months. You should confirm the deadline in writing with the employer.
Consider the offer.
Solicit feedback from friends, family, faculty, and the staff at the Career Center. Understand the entire compensation package, including insurance, retirement plans, salary and bonuses, training, vacation and relocation plans.
The most important principle in weighing a job offer is to make sure you consider all relevant factors related to the various jobs. In evaluating any company's offer, the following factors should not be overlooked:
Negotiating the offer.
The time to negotiate on any of the terms of the job offer is prior to acceptance. As a new hire, right out of school, it may be difficult to negotiate the salary offer. Negotiating salary offers includes several factors:
Prior to asking for a higher salary, you must be able to ascertain whether you are a prize candidate for the company or just a good catch. Some employers may ask you for a salary range and you may have to justify your answer. Factors that can be used in negotiating a higher salary are high GPA, strong career-related work experience, and/or numerous offers from within the same industry. It is important to remember that the entire offer package includes fringe benefits; don't just make a decision on salary alone without comparing the benefits packages offered by different employers.
Get the offer in writing.
Once you have agreed on the terms of the offer, you should request a formal offer letter. This is your proof of the terms of the agreement. The offer letter should include:
When you accept an offer:
It is considered unethical to continue to accept interviews and office or site visits after accepting an offer. It is also unprofessional to renege on an accepted offer. The way you handle yourself reflects not only on you, but also directly on the College and will affect the future possibilities of your fellow students.
Whether you are accepting or declining, notify the organization as soon as possible, but follow it up with a letter. Once you have accepted an offer, be sure to notify all of the other organizations that are pending. When declining an offer, you want to ensure that you maintain a positive reputation. In other words, don't burn any bridges!