William & Mary

Complex Assistant Position Description

Complex Assistants at the College of William and Mary are part-time student staff members responsible for an assigned area in the Lettie Pate Whited Evans Graduate Complex. The Complex Assistant (CA) is a member of the Residence Life staff reporting directly to the Area Director, the Assoicate Vice President for Student Affairs (Campus Living) and Director of Residence Life, and ultimately to the Vice President for Student Affairs.

Complex Assistants will comply with all policies, procedures, and conditions printed in the current edition of the Student Handbook, the Student Housing Agreement, the Manual for Student Staff, the Complex Assistant Employment Agreement, the Student Acknowledgement of Confidentiality in Working with Administrative Data Agreement and the written expectations provided by the Area Director. Work a maximum average of fifteen (15) hours per week over the course of the contracted dates.

Community Development, Event and Activity Planning
  • Mediate conflicts that may occur between roommates and among residents.
  • Develop and post bulletin boards as directed.
  • Address individual student needs and concerns.
Administrative Responsibilities and Communication
  • Assume responsibility for identifying, reporting and correcting safety and security concerns; educate residents about safety and security measures.
  • Record and report information as outlined on departmental and area-specific forms (inventories, work requests, Incident and CARE Report system, Room Condition Report (eRCR), weekly reports, surveys, etc.). Complete other paperwork as required and directed by supervisor.
  • Serve as a resource, referral, and communication agent. Distribute paperwork, flyers, brochures, etc. according to instructions. Serve as liaison between residents and Residence Life.
  • Develop and maintain relationships with residents and College personnel.
  • Abide by College policies; confront, enforce, and report violations of policies and inappropriate behavior in the assigned area. Assist campus officials or other responsible parties elsewhere on campus when requested to do so.
Training, Meetings, and Duty Responsibilities
  • Attend scheduled staff meetings, training sessions, and individual meetings with supervisor; work as member of area staff.
  • Assume on-call duty responsibility for the area as scheduled, including; complete rounds of assigned buildings as directed.
  • Assume shared lock out line on-call duty as scheduled with summer Resident Assistant and Head Resident staff.
  • Assist with the opening and closing of the residence halls at the beginning and end of each summer session and assist when residents move in or out of the complex.
  • Respond to crises and emergencies as directed in established protocols or as directed by supervisor or other management staff.
  • All Residence Life student staff are considered essential personnel and are required to be present to provide assistance during crises and emergencies (hurricanes, building/system failures, student death, etc.) as long as the university and/or residence halls remain open and occupied.
  • Serve as a Campus Security Authority.
  • Assume other duties as assigned.
  • Must be a candidate for admission or currently enrolled, full-time degree-seeking graduate student of the College of William and Mary.
  • Must have a cumulative 2.0 grade point average to be eligible for application, appointment and continuance. Student staff whose semester grade point average falls below a 2.0 may not be eligible for appointment or continuance.
  • Must not have a conduct or honor sanction that is equal to or more stringent than probation during the application, appointment, and employment period.
  • Must return to campus prior as scheduled and must remain through the contracted dates of employment.
  • Must not hold other employment on or off campus during the employment period without written permission from the Area Director; such employment should not exceed ten hours per week nor should it interfere with duties noted in the Complex Assistant position description. 
  • Student staff members hired for summer sessions must attend job orientation meetings conducted in the spring semester and in May just prior to opening.
  • Must agree to be listed in the Staff Directory in electronic format.
  • Room rent as specified in the Complex Assistant Employee Agreement
  • $1350 stipend to be paid in semi-monthly installments
  • Must set up voicemail with the provided telephone and phone number on the campus phone system
  • Student staff are part-time employees of the college and may not work more than 29 hours per week (May 1 – April 30) or 1508 hours per year including all jobs at the college. If a staff member exceeds 1508 hours, their employment will be terminated.
  • Residence Life student staff are expected to limit outside activities so that those activities will not conflict with their position responsibilities. Students who have major academic or extracurricular commitments should carefully review the situation with an Area Director or the Associate Director for Community Development prior to accepting employment as a Complex Assistant.
  • Must request and receive approval from the supervisor for weekend or extended absences from residence.

The College of William and Mary does not discriminate on the basis of race/ethnicity, color, gender, sexual orientation, religion, national origin, age, mental or physical disability or status as a disabled Veteran in the administration of its educational policies, programs or activities, admission policies and procedures, scholarship and loan programs, employment, recreational, athletic or other college-administered program. It is also the policy of the College to implement appropriate affirmative action initiatives.