Frequently Asked Questions


How can I see the reason for a card decline?

All attempts made on your SPCC appear on your authorization log.  You can access your authorization log by logging into the Bank of America Works 4 system and locating the Accounts Dashboard on the Works homepage.  Click on the Account ID (last 4 digits of your card) next to your name, and select the "View Auth Log" option from the drop-down menu.  Your authorization log will appear as a pop-up box and show all authorizations made on your SPCC as well as the result of the attempt (e.g., authorized, declined, reversed, etc.).  Cardholders are also encouraged to contact the Program Administrator (Laken Marley 1-2513) for assistance with card declines.

How do I request a change to my card limits or have a restriction removed from my card?

To request a limit change or an exception to one of your card restrictions, the cardholder should draft an email to their approver and copy the Program Administrator.  The email should contain the cardholder's name, a business justification for the change, requested limit or exception, and whether the request is temporary or permanent.  If temporary, please also include the date when the change should expire.  The approver should "reply to all" with authorization to process the change.  The Program Administrator can only process the change after this documentation is received.  Requested changes may also be submitted by memorandum.

How do I run my monthly activity report in Works?

Procurement has automated monthly reports for all cardholders and approvers.  These reports run roughly 3 days after the billing cycle closes (normally the 15th of each month).  You can find this report in your Completed Reports screen in Works.  If you would like to run an updated report, please follow the steps in our Running Your Monthly Transaction Report tutorial.

What is the deadline to reconcile transactions in Works?

Transactions must be reconciled in Works by the 23rd of the month in which the cycle closes.  For example, transactions from a billing cycle ending on 2/15/16 must be reconciled by 2/23/16.  All card transactions lock on the 24th of the month to allow auditing departments to review transactions.  Transactions may no longer be reallocated after they are locked.  All cardholders are urged to reconcile transactions as they receive notification from the Bank of America Works 4 system.  Do not wait until the end of the billing cycle to begin reconciling your transactions.  You will not have enough time to complete the reconciliation process.

What are the requirements for receipts uploaded to Works?

You may attach up to 20 receipt documents to a transaction. Works supports files in the .pdf, .png, .jpg, .gif and .jpeg format.  Each receipt must be less than 1MB in size.  If your document size is greater than 1MB, you can try separating the receipt into multiple documents, deleting unnecessary pages or otherwise try to reduce the file size.  PDF documents can be saved as a reduced size document by opening the document in Acrobat, clicking on File, Save as Other, and select Reduced Size PDF.