Current Projects & Initiatives

Banner 9

IT has begun work that will allow the university to move to Banner 9 (also known as Banner XE.) Since Solaris has retired, IT moved to Linux machines. The move to Banner 9 will be done in phases and the remainder of the implementation is slated for 2018.

Constituent Relationship Management (CRM) Implementation

The College of William & Mary began implementing the system components of an enterprise-wide CRM in Fall 2015 with partners ACF Solutions, Salesforce Foundation and TargetX. The multi-year project focuses on two areas: student and advancement. The student area will focus on implementing the online application and recruitment modules for TargetX. The advancement area will center around event and marketing management and building an online alumni community and the implementation of Advancement Connect.

Visit our Building Bridges website for details about the CRM initiative at W&M.

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Data-Informed Decision Making

William & Mary has a wealth of data that is currently used for ongoing operations but not being explored effectively to make strategic decisions for the future. Many of our peer institutions are using data-informed decision making to improve student retention, predict success of applicants, determine optimum tuition rates, predict adoption of academic programs, and many other key areas of interest. W&M IT is moving forward in a multi-year process of identifying appropriate tools and data platforms, gathering data from disparate sources, cleansing data to mitigate inaccuracies, and establishing data governance procedures to facilitate the use of college data for strategic decision making.

As a part of this effort, W&M purchased licenses to two data discovery tools owned by Qlik. The two programs, Qlik Sense and nPrinting, will enable W&M to gain new insight into decision-making processes. For example, Qlik Sense allows IT to make customizable apps that uses data pulled from multiple systems and data sources, bridging together data points. Charts and graphs will make it easier to understand and analyze data. Qlik nPrinting will aid in making custom reports with the new drag-and-drop tool and in addition, users will be able to schedule and deliver reports.

Digital TV & Contour

The W&M Cable TV system was recently switched from an analog signal to a digital signal. The upgrade to digital TV includes Cox high-definition programming and an expanded channel line-up—from 72 channels to 115.

Along with the digital upgrade also came the addition of a new service called Contour. Campus Contour allows users to stream live TV to their computers, smartphones, and tablets.

DocuSign

DocuSign is bringing electronic signatures to W&M. With DocuSign, users can sign their documents securely online from anywhere with an Internet connection. The need for manual data entry will be removed because data entered in the fields on the forms will be downloaded and pulled into Banner. A pilot program will take place in 2017, in anticipation of a limited release later in the year.

Expanded Role for Ticket System

IT is in the process of developing and expanding additional features in the current support ticket system, Cherwell. Additional features include a self-service portal, a knowledge base, and a service catalog.

Expansion of VPN

GlobalProtect is being implemented for the W&M community. GlobalProtect will allow access to W&M resources and services securely while off campus. The new VPN software will also use Duo two-factor authentication. Full implementation is anticipated later in 2017.

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Identity Management

To manage the needs of W&M's ever-growing population, IT has recently purchased a commercial alternative to our current homegrown identity management system. IT is now reviewing current policies and building the foundation needed to start implementation of the new system.

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Migrating to the Cloud

Moving traditionally local technology services to cloud-hosted environments has been a standard course of action in W&M IT for several years now. The Business Innovation Initative has reinforced this movement by recommending a migration of IT services to the cloud as part of a strategic initiative for the university.

Recently, IT took Blackboard, FAMIS (Facilities Management), Studio Abroad (Study Abroad), Symplicity Accomodate (Accessibility Services), Performance Management, and Travel Management to the cloud.  Soon systems for Employee Training & Development and email will also move to the cloud.

New Walk-In Space for the TSC

The Technology Support Center (TSC) has a new walk-in service area in Jones 201. The new space includes a walk-up counter, a waiting area with comfortable seating, and additional seating at each of the five technician work spaces. There is also an area with ready-to-use computers for clients with account issues. The extra space in Jones 208 will be used as a storage area for technology equipment for IT's Equipment Service Program.

School of Ed Online Ed.D Program

W&M IT is assisting the School of Education in a new online learning program, which is done in a partially synchronous distance-learning format. The video conferencing product, Zoom, is currently being used which allows for single sign-on (SSO) authentication. Blackboard is being utilized for ease of use in synchronous classes and meetings.

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Windows 10

W&M IT is working on incorporating Windows 10 into the desktop image for faculty and staff computers and laptops. Device security, data protection, software integration, and system capatability are being evaluated as we work towards bringing Window's newest operating system onto campus. Windows 10 is starting to be incorporated in fac/staff computers on the Equipment Service Program and on podium and lab computers in 2017.