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ID Support

Disclaimer:  This is a work in progress.  As the ID System Project continues, we are constantly updating the support system associated with our new services.  Contacts subject to change - please bear with us. 

Lost or Stolen Card

Can't find your card?  Here's the steps you should take to deactivate your card and obtain a new card.  Temporary cards will no longer be issued.

  1. Deactivate your old card.  You can deactivate your card online through the TribeCard Center at www.tribecard.wm.edu.  Stolen cards should be reported to the police.
  2. Get a new card.  Cards can be reprinted at the ID Office during normal business hours, or at the William & Mary Police station after business hours.  The card replacement fee is $23.  If the card is reprinted at the William & Mary Police station, the charge will be collected by the ID Office on the following business day.  Temporary cards will no longer be issued.

Contacts for ID-Related Services

Who should I talk to about...?  Here is a list of contact points for services in which you use your ID.

Service Contact Dept. and/or Form to Submit Requests
Card Replacement ID Office
Copiers

Copy Center

Authorize an Express account user for copying purposes (web form)

Departmental Purchases
(via Express)

Use the Small Purchase Charge Card instead. Contact Procurement

Departmental Express cards will no longer function

Door Access

 See list in section below

Laundry

Report machine problems to Caldwell-Gregory (web form)

Find machines and get notifications via tribecard.wm.edu

Make a Deposit

GET Funds (online deposits)

ID Office (in-person deposits)

Meal Plans/Card Swipes for Meals  Dining Services

 Off-Campus Express Transactions

ID Office

Online Services

(GET Funds Portal

TribeCard Center)

See list in section below

Report transaction problems to ID Office

Student Advantage (Discounts)

Student Advantage Website (ID Office)

Transaction History

View History at TribeCard Center

Report transaction problems to ID Office

Vending Machines (Food/Drink)

Report an Issue (web form)

 

Door Access Permissions

Why can't I get in here?   Think you should be able to get into a building, but can't?  It's frustrating, we know.  We may need to adjust your door access permissions.  Here's who to talk to about that:

If you need immediate assistance during non-business hours, contact William & Mary Police.  However, they will require verification of your access privileges. 

Students

Building Type

 

Contact
Residence Hall Residence Life
Academic/Administrative Building Faculty Member and/or Supervisor

Faculty/Staff
Building Type
Contact
Academic/Administrative Building Your Supervisor and/or Building Supervisor
Residence Hall Residence Life

Contractors/Affiliates
Building Type Contact
Academic/Administrative/Residence

W&M Sponsor (more info for contractors)



Online Services - GET Funds & TribeCard Center

Have questions about our new online service portals, GET Funds and TribeCard Center?  For assistance accessing the sites, you want to contact the Technology Support Center (TSC).  Anything beyond that, the ID Office will likely be your best point of contact.

Problem Contact
Website Unavailable TSC
Can't Login TSC
Transaction Inquiries ID Office
Any other Questions ID Office