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Need to Know

What Students need to know about the new ID system

The College has a new ID system - CBORD’s CS Gold, which supports all door access and security needs as well as all vending, laundry, copy center, and dining transactions.  The new system also integrates with Banner to allow data sharing between the two systems.  Equipment such as cash registers, laundry readers, vending machine transaction readers were replaced with modern versions over the summer.  Door access control panels are still in process of being replaced, but we expect the work to conclude in early fall. 

New Online Services

There are some perks to getting a new ID System.  Check-out these new mobile-friendly systems:

  • TribeCard Center (tribecard.wm.edu) - lets you check your W&M Express balance, transaction history, view status of laundry machines, or report your card lost/stolen.
  • GET Funds (getfunds.wm.edu) - is where you - or your families - can deposit funds on your W&M Express account.  Note that there is a $3.00 transaction fee, per deposit.

If you can't access the website or sign-in, contact IT's Technology Support Center.  If you have any problems with the online services beyond that, contact the ID Office.

Lost or Stolen Card

Can't find your card?  Here's the steps you should take to deactivate your card and obtain a new card.  Temporary cards will no longer be issued.

  1. Deactivate your old card.  You can deactivate your card online through the TribeCard Center at www.tribecard.wm.edu.  Stolen cards should be reported to the police.
  2. Get a new card.  Cards can be reprinted at the ID Office during normal business hours, or at the William & Mary Police station after business hours.  The card replacement fee is $23.  If the card is reprinted at the William & Mary Police station, the charge will be billed by the ID Office on the following business day.  Temporary cards will no longer be issued.

A Work in Progress - Entryways & Vending Machines

You may still notice some work being done on building entryways.  Most residence halls have been completed, but academic buildings are still being converted to the new system.  During conversions you may find doors propped-open but should note that work is being completed in the building. 

W&M vending machines, laundry machines, and copiers that have been converted to the new system AND have network access will accept W&M Express in addition to cash.  All others will only accept cash.   We expect to have all machines converted to the new system and on the network shortly.  Find a machine that accepts W&M Express.


Support

Need help with a specific function of your ID card? A list of contacts for ID related services can be found at ID Support


Door Access Permissions

Why can't I get in here?   Think you should be able to get into a building, but can't?  It's frustrating, we know.  We may need to adjust your door access permissions.  Here's who to talk to about that:

If you need immediate assistance during non-business hours, contact William & Mary Police.  However, they will require verification of your access privileges.

Building Type


Contact
Residence Hall Residence Life
Academic/Administrative Building Faculty Member and/or Supervisor
Dining Dollars

Dining Dollars can be used to purchase food and beverages at W&M Dining and convenience locations. Anything from having a Domino's Pizza delivered to your dorm room, to grabbing a pint of ice cream, to meeting your friends for coffee.  You won't need to carry cash or visit an ATM every time you need lunch or snack money. Need to reload?  Any W&M Dining cashier can help or you can visit Campus Dish to reload online. 

Student Advantage

To add the power of Student Advantage to your W&M ID, simply complete the online enrollment form prior to picking up your ID card.  Already have your W&M ID?  No worries, just take your current card to the ID Office and they will exchange it for one with Student Advantage!  Are you an incoming freshman?  Normally $20.00 a year, incoming W&M Freshmen can enroll for four full years of discounts for just $45.00 ... a savings of $35.00!

Off-Campus with W&M Express

Looking to venture off campus?  Don't forget to take W&M Express with you!  Essentially a debit account, you can access available funds through your W&M ID card, which acts as your "debit card." It's a secure, reliable way to make transactions both on and off campus without the concerns of carrying cash or the hassle of a credit card.