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Phone Support

Need help with your phone?

Online Training

ShoreTel offers online tutorials for all phone models and Call Manager systems.

Quick Reference Guides - by phone model

Step-by-Step Guides

Step-by-step instructions for some of the most useful phone services.

Call Forwarding
Call Park (pdf)
Call Pick-up (pdf)
Change Call Handling Modes - ShoreTel230 Model Phone (pdf) / All Phone Models (pdf)
Making a Call & Answering a Call - ShoreTel 230 Model Phone (pdf)
Record a Message (pdf)
Redial - ShoreTel 230 Model Phone (pdf)
Send Voice Mail to Email (pdf)
Transferring Calls - ShoreTel 230 Model Phone (pdf)
Using the Directory - ShoreTel 230 Model Phone (pdf)

Relocate or change your phone

Moves within departments can be done on your own with the VoIP phones. Simply unhook the phone from the network jack where it is currently located and rehook it in the network jack at the desired new location. The phone number will stay the same, but the new location will need to be verified.

For moves between departments or for analog telephone moves (fax machines, alarms, etc), please contact your department's Telephone Coordinator. More information about moving telephones

Phone not working?

If your telephone display reads "No Service" it might require a reboot. Simply unplug your phone and then plug it in again. This will usually restore service. However, if it still does not work, contact the Technology Support Center.

Questions? Contact the Technology Support Center (TSC)
757-221-4357 (HELP) | [[support]] | Jones 208, Monday - Friday, 8:00 am - 5:00 pm