Call Forwarding

Want to forward your calls to another phone line?  Here's how:

Using Communicator

Communicator Instructions (pdf)

From your ShoreTel phone

ShoreTel 230/265 phones

  1. Press the Options button on your ShoreTel phone
  2. Enter Password and press OK
  3. Select Call Handling Mode
  4. Press the Edit key
  5. Select "5" for Custom
  6. Press the Edit key
  7. Type the 5 digit extension (1-1111) or the external number with a "9" and "1" in front of it (9+1+757...)
  8. Press OK
  9. Press OK
  10. Press Done

ShoreTel 655 phones

  1. Select the swirl
  2. Choose User Options
  3. Select Call Handling Mode
  4. Select the triangle next to Custom
  5. Select Edit
  6. Type the 5 digit extension (1-1111) or the external number with a "9" and "1" in front of it (9+1+757...)
  7. Press Done
  8. Press OK
  9. Click X at the top right of the screen
  10. For calls to be forwarded, put phone on Custom Call Handling Mode