RA Phone Services

For Resident Assistants

Resident Assistants are provided with a ShoreTel 115 Voice over Internet Protocol (VoIP) phone in their room.  

Phone Information & Tutorials
ShoreTel IP Phone 115
ShoreTel IP Phone 115
1 line
Built-in Ethernet switch
Half-duplex Speakerphone (similar to a walkie-talkie)
Tutorial for using the 115
Quick Reference Guide (pdf)

 

Access Voice Mail

Voice Mail is accessed on all phones either by:

  • Pushing the "Voice Mail" button
  • Pushing the "#" sign on the dial pad
  • Dialing 757-221-1000 (1-1000 from your campus phone)

See the Quick Reference Guide (pdf) for Voice Mail operations and menu options.

Dialing Instructions

To dial numbers on the W&M main campus, dial 1 + the last four digits of the campus phone number.  

For all calls outside of campus, dial 9 + plus the number you wish to dial. For long-distance and international numbers, you will need an authorization code

Additional dialing instructions can be found here. 

Support

For technical assistance, contact the Technology Support Center
757-221-4357 (HELP) | [[support]] | Jones 208, Mon. - Fri. 8:00 am - 5:00 pm