Policies for Phone Service

Long Distance Authorization Code Policies: By using a W&M long distance authorization code, you agree to abide by the policies and procedures listed below. At any time you can cancel your long distance authorization code. If you do not intend to use the code, please send an email to [[itbill]] and request to have your code deactivated. The confidentiality and safeguarding of your authorization code is your sole responsibility. If your authorization code is lost or stolen, please contact the TSC immediately.

Long Distance Billing: An itemized statement listing your calls can be reviewed at http://it.wm.edu/bill. Calls are billed directly to your authorization code, not to the telephone extension from which the call is placed. Billing is done monthly and you will be notified by email when your current bill is ready to be viewed.  Charges are included on your eBill and payments are made through the Bursar's Office.  If payment is delinquint your long distance authorization code may be deactivated. 

Responsibility for Calls: You are responsible for all telephone calls made using your authorization code. It is extremely important that you not share your authorization code with others or leave it in a place where it can be seen by others.

If unauthorized use of your authorization code is suspected or if you receive a telephone statement which contains questionable charges, you should notify the Technology Support Center immidiately or you can use the IT Bill website to report misuse. This will allow us to cancel the misused code and issue you a new one. It will also allow us to investigate suspect calls in a timely fashion and to issue any appropriate credits. Any request for billing adjustments must be made within 30 days of the date of the bill containing the charges in question. No credits will be issued for misdialed numbers or calls made from your own room.

Delinquent Accounts: See the eBill FAQ page for information about deliquent accounts. Authorization codes may be deactivated for those whose bills remain unpaid.

Collect Calls, 3rd Party Billing, Calling Cards, External Voicemail: You are NOT permitted to accept collect calls, instruct an operator to bill a call to a campus number or set up a calling card or external voicemail service using a campus telephone number as the billable number. Doing so will result in a processing fee being charged to you in addition to the actual costs of the collect calls or services.