Phone Services for Students

Service Request

Resident Assistants are provided a VoIP phone in their dorm rooms and duty offices. 

Dialing Instructions

To dial long distance or international numbers students must have an authorization code (see below).

Local calls

9 + number

Long distance calls

9 + 1 + area code and number + authorization code.

International calls
International Rates
9 + 011 + country code + city code + number + authorization code.
Calling Cards 9 + toll-free service number provided by calling card

Long distance calls within the 50 states are $.07 per minute plus a Federal Universal Service Fee of 13%. For calls to US territories, consult the international rate listing. 

International rates are subject to change without notice. 

Authorization Codes

Personal long distance dialing from a campus phone requires a long distance authorization code. Any student may request an authorization code for long distance dialing. To request and/or view your code, go to and log in using your WMUserid and password.


Voicemail can be ordered for landline phones. Access Voicemail by dialing 757-221-1000 (or 1-1000 from your campus phone) and entering your extension number (1-XXXX) and password. RAs with ShoreTel VoIP phones will have additional options for accessing Voicemail.

Phone Policies

You are responsible for your phone line and charges to your authorization code. Learn more about phone policies

Statement & Itemized Charges

You can view your phone account statement (as well as your printing statement) with an itemized list of charges:

  1. Go to the IT Services site at
  2. Log in with your WMuserid and Password.
  3. Click on My Account on the left-hand side of the page.

On the My Account screen, you will see charges from your previous statement as well as charges since the latest statement. To view an itemized report of charges, click on the "View Details" button. 

Note: The statement does not include the payments made to your account. Only the Bursar's Office can tell you payment information.


Need Assistance? Contact the Technology Support Center
757-221-4357 (HELP) | [[support]] | Jones 201, Mon. - Fri. 8:00 am - 5:00 pm