Service Rates

Listed below are the charges for services with the ShoreTel VoIP phone system. Request new or change existing phone services through Request IT.

ShoreTel 420

Basic

Models may include:
ShoreTel 115

ShoreTel 420

Cost $17.00 per month

(including phone line)

ShoreTel 485g

Standard

Models may include:

ShoreTel 212k

ShoreTel 230

ShoreTel 485g

Cost $20.00 per month

(including phone line)

 

ShoreTel IP Phone 655

Conference

Model:

ShoreTel 655

Cost $30.00 per month

(including phone line)

 

Long Distance Service Rates per minute Long distance calls within the 50 states are $.05 per minute
International Service Countries with country codes and rates per minute

Varies by Country. 

View International Rates

Voicemail Box Voicemail Cost $5.50 per month
Analog Phone Lines Phone line Cost $30.00 per month (one month minimum)
Spider Microphone* Microphone extension for conference phone Cost $50.00 (one time charge)
Rental Conference Phone Rent a phone for a conference call.  Long distance charges included in fee. Cost $10.00 per day

*Contact the Technology Support Center (TSC) directly at [[support]] to order a Spider Microphone.

 

Licenses

Licenses have a one-time charge.

License Type Description Charge
Operator License Designed for users who would operate a switchboard. Gives users a software version of a switchboard. $300
Professional License Allows users to have a contacts toolbar to monitor other users. Also offers many other advanced features. $40
Work Group Agent Allows a user to log in and out of the Work Group and monitor the call queue. $150
Work Group Supervisor Allows a user to monitor all agents, as well as log in and out of the Work Group and monitor the call queue. $300

Contact the Technology Support Center (TSC) at [[support]] for license requests or support.


Additional Calling Services Available

Hunt Group:  Hunt groups will allow calls to ring on multiple desks.  The hunt group service is cost free; however, there is a monthly fee for a Voicemail box, if one is requested.

Work Group:  Work groups are usually only used in offices or departments with a heavy volume of calls. Work groups provide customizable features such as call-answering hierarchies and scheduling. Because work groups require licenses (for each person in the group), there are additional fees for the service. 

Auto-Attendant: The auto-attendant service routes callers from a central line to a specific destination using a voice message like "Press 1 for William, press 2 for Mary".