Coordinator Resources
Telephone Service Requests (aka. Work Orders)
Request new or change existing phone services through Request IT. From here you can:
- Submit questions about billing
- Make a billing change
- Change an existing service
- Order a new service
- Report a phone issue
Required information includes names, locations, and telephone numbers for the requested work and the account number(s). Most service requests are free of charge, however a new network jack installation will incur a charge.
Step-by-step instructions for submitting a Telephone Service Request via Request IT (pdf).
View Departmental Bills
- View Department Bills - May 2011 & forward
- View Department Bills - Prior to May 2011
Campus Directory Updates
- Make Directory Updates
- Directory Update Information (including submission due dates and tips for telephone coordinators)
Monthly Equipment Costs
Listed below are the monthly charges for voicemail and the four different models of ShoreTel telephones. Replacement cost is the cost to replace the telephone if it is broken or lost.
 |
ShoreTel 115 |
Cost $17.00 per month
Replacement cost: $80.00 |
 |
ShoreTel 212k |
Cost $20.00 per month
Replacement cost: $150.00 |
 |
ShoreTel 230 |
Cost $20.00 per month
Replacement cost: $130.00 |
 |
ShoreTel 265 |
Cost $25.00 per month
Replacement cost:$185.00 |
 |
ShoreTel 655 |
Cost $30.00 per month
Replacement cost: $350.00 |
| Voice Mail Box | Voice Mail | Cost $5.50 per month |
| Extension Only | Extension | Cost $5.50 per month |
| Button Box | Additional Buttons | Cost $5.00 per month |
| Analog Phone Lines | Phone line | Cost $30.00 per month |
Licenses
Licenses have a one-time charge.
| License Type | Description | Charge |
| Operator License | Designed for users who would operate a switchboard. Gives users a software version of a switchboard. | $300 |
| Professional License | Allows users to have a contacts toolbar to monitor other users. Also offers many other advanced features. | $40 |
| Work Group Agent | Allows a user to log in and out of the Work Group and monitor the call queue. | $150 |
| Work Group Supervisor | Allows a user to monitor all agents, as well as log in and out of the Work Group and monitor the call queue. | $300 |
Additional Calling Services Available
Hunt Group: Hunt groups will allow calls to ring on multiple desks. The hunt group service is cost free, however, there is a monthly fee for a Voice Mail box, if one is requested.
Work Group: Work groups are usually only used in offices or departments with a heavy volume of calls. Work groups provide customizable features such as call-answering hierarchies and scheduling. Because work groups require licenses (for each person in the group), there are additional fees for the service.
Auto-Attendant: The auto-attendant service routes callers from a central line to a specific destination using a voice message like "Press 1 for William, press 2 for Mary".
Long Distance Calling Cards
Long distance calling cards are available for faculty and staff members to use for department-related calls while away from campus.
The telephone coordinator will be notified when the card is activated and it will be held for pickup (proper identification required) in Jones Hall, Room 208.