Telephone Service Requests (aka. Work Orders)
Request new or change existing phone services through Request IT. From here you can:
- Submit questions about billing
- Make a billing change
- Change an existing service
- Order a new service
- Report a phone issue
Required information includes names, locations, and telephone numbers for the requested work and the account number(s). Most service requests are free of charge, however a new network jack installation will incur a charge.
Step-by-step instructions for submitting a Telephone Service Request via Request IT (pdf).
Request IT to submit questions and changes related to billing.
View Departmental Bills
Campus Directory Updates
- Make Directory Updates
- Directory Update Information (including submission due dates and tips for telephone coordinators)
Monthly Equipment Costs
Listed below are the monthly charges for voicemail and the three different types of ShoreTel telephones. Replacement cost is the cost to replace the telephone if it is broken or lost.
Models include: ShoreTel 115
Cost $17.00 per month
Replacement cost: $80.00
Cost $20.00 per month
Cost $30.00 per month
|Voice Mail Box||Voice Mail||Cost $5.50 per month|
|Extension Only||Extension||Cost $5.50 per month|
|Button Box||Additional Buttons||Cost $5.00 per month|
|Analog Phone Lines||Phone line||Cost $30.00 per month|
|Spider Microphone*||Microphone extension for conference phone||Cost $50.00 (one time charge)|
|Rental Conference Phone||Rent a phone for a conference call. Long distance charges included in fee.||Cost $10.00 per day|
Request new or change existing phone services through Request IT.
*Contact the Techology Support Center (TSC) directly at [[support]] to order a Spider Microphone.
Licenses have a one-time charge.
|Operator License||Designed for users who would operate a switchboard. Gives users a software version of a switchboard.||$300|
|Professional License||Allows users to have a contacts toolbar to monitor other users. Also offers many other advanced features.||$40|
|Work Group Agent||Allows a user to log in and out of the Work Group and monitor the call queue.||$150|
|Work Group Supervisor||Allows a user to monitor all agents, as well as log in and out of the Work Group and monitor the call queue.||$300|
Contact the Techology Support Center (TSC) at [[support]] for license requests or support.
Additional Calling Services Available
Hunt Group: Hunt groups will allow calls to ring on multiple desks. The hunt group service is cost free, however, there is a monthly fee for a Voice Mail box, if one is requested.
Work Group: Work groups are usually only used in offices or departments with a heavy volume of calls. Work groups provide customizable features such as call-answering hierarchies and scheduling. Because work groups require licenses (for each person in the group), there are additional fees for the service.
Auto-Attendant: The auto-attendant service routes callers from a central line to a specific destination using a voice message like "Press 1 for William, press 2 for Mary".