The phone system is partnered with a software package that extends the feature set of the base equipment.  Communicator is free to everyone that has phone service. The key features of Communicator are:

  • Expanded Call History - view the last 1000 calls
  • Manage your customized greetings for each of your call handling modes.
  • Download your voicemail to a wave file and send it to your email.

Windows-based Communicator

Install the software after the ShoreTel Phone is activated.

Mac Communicator

A desktop client for Mac computers is available! Instructions for Installing ShoreTel Communicator for Mac after the ShoreTel phone is activated.


Online tutorials are available. (Listed as Call Manager Courses)


Voicemail is accessed on all phones either by pushing the "Voicemail" button, pushing the "#" sign on the dial pad, or dialing 757-221-1000. See the Quick Reference Guide (pdf) for Voicemail operations and menu options.


Make sure you are using the latest version of Communicator:

  1. Open Communicator.
  2. Select Help.
  3. Select Update. If you are already up-to-date, the update option will be grayed out.
  4. To continue with the update, follow the prompts.
  5. Once complete, you will need to restart your computer.

Remove Outlook Integration

We've encountered a problem with integrating ShoreTel Communicator and Outlook 2010. Outlook 2010 does not play well with ShoreTel Communicator and, unfortunately, ShoreTel automatically integrates your Outlook  account when you install it.

To uninstall Outlook Integration or to make sure it was not installed:

  1. Open Communicator.
  2. Choose Tools and Options.
  3. Choose Outlook.
  4. Uncheck Upload Personal Contacts (if checked).
  5. Check Uninstall under Voicemail (if installed).
  6. Check Uninstall under Calendar (if installed).
  7. Select OK.
  8. Restart ShoreTel Communicator.