menu
William and Mary
search

Virtual Private Network (VPN)

Important Note:  Banner Admin access from off-campus must be channeled through secure network environments.  Through VPN, you must go to the Remote Desktop as the direct link to Banner Admin is no longer active.  You can also use the new Virtual Desktop Image (VDI).  

Overview

The College's Virtual Private Network allows for secure remote access to the Banner Admin enterprise business applications by using the remote desktop feature to connect to your office computer.

Support

Support for VPN account holders is available through our Technology Support Center Monday through Friday from 8:00 a.m. to 5:00 p.m..  Support inquiries should be called into 757-221-4357 (HELP) during these business hours or by sending a support email request to [[support]].

VPN Accounts

Before using the VPN an individual must obtain a VPN account and logon credentials.  To request a VPN account an individual's supervisor must send an email request with justification for the account to support@wm.edu.  Upon receipt of the request IT will create the account and notify the individual when the account is set up.  Instruction for connecting to the VPN and configuring the VPN software are available here

Scope of Services

The VPN is intended primarily for secure remote access to your office computer using the remote desktop feature. Once connected you can securely use Banner Admin and other applications as if you are sitting at your desk.  Please understand support for the VPN and other applications is limited to normal business hours.  Individuals relying on the VPN as a means to work from home could experience technical difficulties and therefore should not rely on the VPN as the only means for accomplishing one's work.

Common Issues and Resolutions 

(If you are not comfortable performing these steps, call 1-HELP during business hours or email support@wm.edu)

1.  If the VPN becomes unresponsive or indicates any feature fails to initialize while loading follow these steps:

  • Go to Control Panel > Add/Remove Programs > uninstall all things Juniper
  • Then delete the Juniper (or Juniper Networks) Folder in the following location

Windows XP:

C:\Documents and Settings\%YourUserID%\Local Settings\Application Data\

 Vista/7

C:\Users\%YourUserID%\AppData\Roaming\

2.   If your computer fails the security check you can try the same procedures above or send the following information to support@wm.edu

  •  Who owns the machine
  • Make model
  • Operating System - service pack level
  • Anti Virus vendor and exact version
  • Exact error message
  • Time and date

    3.   If the VPN gets stuck during the 'Verifying existing installation' process then 

    • Close Browser
    • Go to Control Panel > Add/Remove Programs > uninstall all things Juniper
    • Then delete the Juniper Networks Folder in the following location

      Windows XP:

      • C:\Documents and Settings\%YourUserID%\Local Settings\Application Data\

       Vista/7

      • C:\Users\%YourUserID%\AppData\Roaming\
      •  Delete this folder:
      •  C:\program files\common files\Juniper Networks\endpoint defense (delete this folder)
      •  delete registry key:
      •  HKLM\Software\Webroot (right click - delete)

      4.  You must be an Admin on Windows 7 to use the VPN