Conflict Resolution

Grievance Procedures

The grievance procedure is a process through which an eligible employee can bring workplace concerns to upper levels of management. This is a more formal process which is outlined in the Grievance Procedure Manual  Failure to follow these strict procedures will forfeit your right to this process.

A grievance can have up to four phases: (1) the management resolution steps; (2) qualification for hearing; (3) hearing; and (4) review of the hearing decision. Not all grievances are qualified for hearing. For example, under the grievance statues, grievances that relate solely to layoffs, transfers, assignments, or the content of personnel policies, cannot proceed on to a hearing. On the other hand, some issues are automatically qualified for hearing, such as formal discipline or dismissal for unsatisfactory performance. Attorneys serving as Administrative Hearing Officers conduct hearings in qualifying grievances.

The Office of Employment Dispute Resolution website provides additional information regarding the Grievance Procedure.

Mediation Services

Mediation is a confidential, fair, and voluntary process in which a neutral third person (mediator) assists individuals in resolving work-related conflicts. The mediator provides the parties an opportunity to discuss issues in a confidential atmosphere.  

The Office of Employment Dispute Resolution's mediation program allows employees of the Commonwealth of Virginia to express their thoughts and feelings associated with workplace disputes in a safe, nonjudgmental environment that enables them to create their own resolutions. Mediation services are available at no charge and will not affect an employee's grievance rights where the parties have agreed in writing to extend the time requirements of the grievance procedure.

To request a mediation or to facilitate conflict resolution, Human Resources offers assistance and guidance.  Contact Lynn Riggs, Director Employment and Employee Relations at 757-221-3153 or [[lmrigg]].