Employee Assistance Program

COVA Care and COVA HDHP Plans

Anthem BlueCross BlueShield provides the behavioral health and Employee Assistance Program (EAP) benefits under COVA Care and COVA High Deductible Health Plan (HDHP).  Participants can locate a behavioral health network provider at www.anthem.com, and click on Find a Doctor.  You are encouraged to have all behavioral health services pre-authorized by calling Anthem at 1-855-223-9277, or within 48 hours of an emergency admission.  Anthem Behavioral Health case managers certify the appropriate levels of mental health and substance abuse care based on the diagnosis and medical necessity criteria.

The EAP provides up to four visits at no cost to you or members of your household for counseling in such matters as mental health, substance abuse, work and family issues, financial or legal matters.  Contact Anthem EAP at 1-855-223-9277 for more information.

COVA HealthAware

Aetna provides the behavioral health and EAP benefits under COVA HealthAware.  The plan gives participants access to support and treatment for behavioral conditions, covered at the same level as your medical benefits.  You can locate a behavioral health provider at www.covahealthaware.com, and click on DocFind.

The COVA HealthAware EAP offers short-term counseling on all aspects of life for up to 4 visits per incident at no cost to you.  EAP professionals, and crisis response services, are available by calling 1-888-238-6232.

Employee EAP Fact Sheet