Employee Assistance Program
Value Options provides your behavioral health and EAP benefits under COVA Care. We recommend that you call ValueOptions at 1-866-725-0602 so that your care can be authorized in advance. A ValueOptions participating provider works with a care manager to ensure that the services you receive are covered under your plan. When you self-refer to a non-network provider, you are responsible for making sure the services you receive are medically necessary for your condition. There is no out-of-network coverage (except for an emergency) unless you choose the Out-of-Network option.
Optima Health provides the behavioral health and EAP benefits under COVA Connect. You can obtain more information about the behavorial health and EAP at 1-866-846-COVA (2682) or 1(757) 687-6350 in Hampton Roads or via their website.
The EAP offers up to four visits at no cost to you or members of your household for counseling in such areas as mental health, substance abuse, work and family issues, financial or legal matters.