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Student Insurance FAQs

  1. I lost my insurance ID card, what should I do?
  2. I am graduating in December/January, when will my Student Insurance coverage end?
  3. I am graduating in May, when will my Student Insurance coverage end?
  4. If I'm on the Student Insurance Plan and I am no longer eligible to use the services of the Student Health Center, how do I obtain medical care?

1. I lost my insurance ID card, what should I do?
Two things. First, login to MyAccount, UnitedHealthcare StudentResources' online services or create your online account now if you haven't already done so and print a PDF copy of your ID card to carry with you in the meantime. Second, while you are still logged in to UHCSR's online services request a replacement ID card be generated and mailed to you. There is no cost for a replacement ID card. You can also call Customer Service at 800-767-0700 (7:00 AM - 6:00 PM, CST, Monday - Friday) to request an replacement ID card.  Make sure that your mailing address is up-to-date because the insurance company will mail the replacement ID card to whatever address is currently on file with them.  You should receive your replacement ID card within 7-10 business days.

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2. I am graduating in December/January, when will my Student Insurance coverage end?

As a full-time student, you were enrolled in and billed for the Fall coverage period, so your coverage will end on 1/15 when the coverage period expires regardless of when classes end or when your degree is conferred. You are eligible to continue your coverage for a period of not more than 90 days under the policy in effect at that time once your student coverage expires and you are no longer a full-time student (since you graduated).  Your Continuation Enrollment Form and premium payment must be submitted directly to UnitedHealthcare StudentResources and must be received within 31 days after the expiration date of your student coverage or no later than February 15. Please note that since you graduated, you are not eligible to use the medical services of the Student Health Center but you may continue to use the pharmacy services.

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3. I am graduating in May, when will my Student Insurance coverage end?

As a full-time student for the Spring term, you were enrolled in and billed for the Spring/Summer coverage period, so your coverage will end on 7/31 when the coverage period expires regardless of when classes end or when your degree is conferred. You are eligible to continue your coverage for a period of not more than 90 days under the policy in effect at that time once your student coverage expires and you are no longer a full-time student (since you graduated).  Your Continuation Enrollment Form and premium payment must be submitted directly to UnitedHealthcare StudentResources and must be received within 31 days after the expiration date of your student coverage or no later than August 31. Please note that since you graduated, you are not eligible to use the medical services of the Student Health Center but you may continue to use the pharmacy services.

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4. If I'm on the Student Insurance Plan and I am no longer eligible to use the services of the Student Health Center, how do I obtain medical care?

You may choose to see any health care provider with this plan, however to receive the highest levels of coverage, we encourage you to use a preferred provider under the UHC Options PPO network. If you plan to remain in the Williamsburg area long term, you may want to establish a new patient/doctor relationship with either a general or family practitioner in the area.  But, if you do not plan to remain in the area long term, you should probably utilize a local urgent care center for medical care until you permanently relocate.  Riverside Urgent Care, Sentara New Town Urgent Care and MedExpress all participate with UHC Options PPO. If you are receiving or plan to receive medical care within 10 miles of the College campus, you must notified UHCSR that you are not eligible to use the SHC to avoid have claims denied for no Student Health Center referral. To document the change in your student status, submit a copy of your unofficial transcript to the UnitedHealthcare StudentResources office in Dallas, TX (address on back of insurance card).

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