Student Insurance Enrollment FAQs

  1. How do I know if I have been enrolled?
  2. Will I receive an Insurance ID card?
  3. How do I add my dependent spouse and/or child(ren)?
  4. I already submitted a Waiver Request that was approved but now my insurance coverage has changed and I need to enroll in the Student Insurance Plan, what do I do?
  5. Is it possible to enroll in the Student Insurance Plan after the coverage period has began?

 


1. How do I know if I have been enrolled?

 If you see the Health Insurance Policy charge on your W&M eBill for the semester, then you will be enrolled in the plan. It is the student's responsibility to verify that your student account has been billed appropriately for the coverage desired. If you do not see the appropriate charge on your student account, please contact the [[trsike, Student Insurance Coordinator]] at the College immediately.

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2. Will I receive an Insurance ID card?

Yes, UnitedHealthcare StudentResources (UHCSR) will generate an insurance identification card that you should carry with you at all times.  ID cards have always been accessible within MyAccount, but UHCSR has gone green in early 2013, so now rather than mailing your welcome letter and insurance ID card to an address where the student may no longer live, we will send an email to your W&M email address that was provided by the College (@email.wm.edu) when they processed your enrollment to let you know that your ID card is available online. This email will instruct you to either login to My Account or to create an account, to view or print a insurance ID card. My Account is UHCSR's online self service tool for students to be able to access your personal health information and manage your health coverage 24/7. You may also access MyAccount vir your smartphone at https://myuhcsr.com

If you would like a more durable, permanent insurance ID card (recommended) rather than the printed version, you may also request a permanent ID card through My Account.  But first, you should verify your mailing address under the My Personal Information quick view box on the MyAccount home screen. If it is not correct, select My Personal Information from the navigation menu or click the Edit link at the top of the quick view box to update with the correct mailing address BEFORE you request a permenent ID card. Please keep in mind that the College pulls the student data in late May or early June so whatever mailing address you had on file at that time would the one that is provided to the Insurance Company, so it is likely that your mailing address on file with UHCSR may not be correct. 

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3. How do I add my dependent spouse and/or child(ren)?

Students who enroll may insure their eligible dependents but you must enroll them directly with the UnitedHealthcare StudentResources either online or by mail. If the student has already been enrolled in and billed for the College-endorsed Student Insurance Plan by the College, you can login to MyAccount, select Purchase Dependent Coverage from the navigation menu and follow the onscreen prompts to complete the enrollment transaction. Alternatively, you may complete the mail-in Enrollment Form and submit it directly to UnitedHealthcare StudentResources along with the correct premium following the Payment Instructions found on the form. Coverage will be effective the date the enrollment form and correct premium is received by the Company or a representative of the Company or the effective date of the coverage period, whichever is later.

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4. I already submitted a Waiver Request that was approved but now my insurance coverage has changed and I need to enroll in the Student Insurance Plan, what do I do?

Even though you have already submitted an approved waiver, you may still request that the College process your enrollment into the Student Insurance Plan and bill the cost to your Student Account by completing a Student Insurance College Enrollment Request form.  This form authorizes W&M to process your enrollment in the coverage you request and bill you according to your selections on the form. The College will honor whichever form (Waiver or Enrollment Request) is submitted later.

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5. Is it possible to enroll in the Student Insurance Plan after the coverage period has began?

You may elect to enroll in the Student Insurance anytime during a coverage period, up to 31 days before the last day of class for that academic term, but the rates are not pro-rated further so you will have to pay the entire premium for that coverage period. To enroll in the Student Insurance after the coverage period has started, you must complete the Student Insurance College Enrollment Request form authorizing W&M to process your enrollment and bill your student account.

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