eServices (Tuition & Fees)

An eBill will be sent to your W&M email address mid-January 2017.


eServices is a suite of products, powered by Touchnet, which is available through Banner Self-Service to our students.

Those services include:

  • authorized user setup
  • eStatement
  • eDeposit
  • eRefund
  • installment tuition payment plan
  • viewing and paying the student account online via electronic check (ach) or credit card
Authorized user access

Students are encouraged to sign parents and/or others up as authorized users in eServices to allow account access, and it is recommended to do so as soon as possible. This will allow the "authorized user" to view and pay the student account eStatement once generated, or set up an installment payment plan. Authorized users will receive an email when the eStatement is viewable and can go online and pay via electronic check (ach) or credit card.


eStatement is a convenient and reliable alternative to paper bills that you can access online through Banner Self-Service. We do not mail paper statements.

When your bill for the semester is ready, the Bursar's Office will send an email to your W&M email address with instructions on how to view and pay it. Typically fall semester eStatements are viewable in mid-July and are due in August, while spring semester eStatements are viewable in mid-December and are due in early January. Depending on your deposit timing, you may not receive a spring-semester eStatement until the mid-January billing cycle. If there are new charges to your account during the semester or your account balance is unpaid, a monthly eStatement will be generated.

Watch for the eStatement notification to your W&M email address in mid-January.


Deposits for the housing selection process, graduate or undergraduate admissions, or the Washington DC programs may be paid online in eServices. Instructions and important deadline dates will be communicated to you from the appropriate department.


Have your W&M student account refund direct deposited to your bank account by designating your checking or savings account online in eServices. eRefund eliminates the potential delays of paper refund checks.

Refund bank account information must be provided in eServices before January 13, 2017 in order for your refund to process as a Direct Deposit.

A "Refund Request Form" must also be submitted online. Further refund information and the "Refund Request Form" can be found at

Installment tuition payment plan

The installment tuition payment plan is designed to allow students and/or authorized users a way to spread the cost of each semester into four installments, which are due on the first of each month during the semester. Authorized users that have been given access in eServices are also able to set up an installment plan for their student. Installment payments may be scheduled to automatically draft from your designated checking or savings account each month, or you may choose to mail a paper check, pay via credit card or online check by the due date each month. The monthly installment amount will automatically adjust as new charges and/or payments are posted to the student account. A non-refundable enrollment fee of $50.00 is added to the student account at the time of enrollment. Spring 2017 semester payment plan enrollment begins on December 9, 2016 after the first spring semester eStatement is issued. Charges must exist on the student account in order to enroll.

Need help?

If you have any difficulties accessing your account, paying your eStatement or setting up an authorized user, contact Student Accounts at (757) 221-1220 or email [[bursar]] for further assistance. You may also visit the eServices website.