Student Account Refund FAQ's
Can I have my refund direct deposited to my bank account?
When will I receive my refund check from my financial aid overpayment?
Where will you mail the refund check?
What if I have lost my refund check?
How can I pay for my books if my refund is not received until a week or two after classes start?
Can I have my refund direct deposited to my bank account?
Yes, direct deposit is faster and more convenient. You may provide your banking information in eServices to ensure that your student account overpayments are directly deposited to your checking or savings account. Sign into eServices through Banner self service and select 'Electronic Refunds' under the 'My Profile Setup' menu on the right side of the screen. (top)
When will I receive my refund check from my financial aid overpayment?
If your overpayment is a result of federal loans or federal aid and your credit balance is more than $5.00, you will be refunded automatically within two weeks from the date of disbursement of the funds to your student account. If your overpayment is a result of an outside scholarship or other source and your credit balance is more than $5.00, please request a refund by completing the online refund request form. (top)
Where will you mail a refund check if we do not sign up for direct deposit?
We strongly encourage students to have their refunds directly deposited into their bank account. If you require a paper check, W&M refund checks are mailed to the student's CSU box if they live on campus or to the most recent local address showing in Banner. If you have a temporary address change, please complete a Refund Request Form and indicate the address to which you would like your check mailed. (top)
What if I have lost my refund check?
The Student Accounts Office will request a stop payment and replacement check if 14 days have passed since the issue date of the original refund check. Please complete a 'Stop Payment Request Form' for the W&M Disbursement Office to replace the check. This process may take up to 2 weeks from the request date. (top)
I will be attending a Study Abroad program and would like the check mailed to my parents, how do I notify the Student Accounts Office?
We strongly encourage you to sign up in eServices to have your refund directly deposited into the bank account of your choice. However, if you wish to receive a paper check, please complete a Refund Request Form and indicate the address to which you would like your check mailed. (top)
How can I pay for my books if my refund is not received until a week or two after classes start?
If you have a pending credit balance from financial aid, you may wish to transfer funds to your W&M Tribe Card to be used at the W&M Barnes and Nobles Bookstore. Please complete the online docusign form located on our W&M Express transfer page. Otherwise, you should plan in advance to use a personal credit card or other financial resources until your financial aid refund is available. (top)
