menu
William and Mary
search

Student Account Refund FAQ's

Can I have my refund direct deposited to my bank account?

When will I receive my refund check from my financial aid overpayment?

Where will you mail the refund check?

What if I have lost my refund check?

I will be attending a Study Abroad program and would like the check mailed to my parents, how do I notify the Student Accounts Office?

How can I pay for my books if my refund is not received until a week or two after classes start?

 
Can I have my refund direct deposited to my bank account?

Starting with the Spring 2013 semester, you may request that your student account overpayments are direct deposited to your checking or savings account.  Sign into eServices through Banner self service and click on the eRefund option in the top menu bar to provide your bank account information. (top)   

When will I receive my refund check from my financial aid overpayment?

If your overpayment is a result of federal loans or aid and your credit balance is more than $5.00, you will be refunded automatically within two weeks from the date of disbursement of the funds to your student account.  If your overpayment is a result of an outside scholarship or other source and your credit balance is more than $5.00, please request a refund by completing the online refund request form(top)

Where will you mail the refund check?

W&M refund checks are mailed to the student's CSU box if they live on campus or to the most recent local address showing in Banner.  If you have a temporary address change, please complete a Refund Request Form and indicate the address to which you would like your check mailed. (top)

 
What if I have lost my refund check?

The Student Accounts Office will request a stop payment and replacement check if 14 days have passed since the issue date of the original refund check.  Please complete a 'Stop Payment Request Form' for the W&M Disbursement Office to replace the check.  This process may take up to 2 weeks from the request. (top)

I will be attending a Study Abroad program and would like the check mailed to my parents, how do I notify the Student Accounts Office?

The Reve's Center will provide you with a packet of information and forms that includes a 'Financial Aid Disbursement Form'.  Please complete this form and return it to the Reve's Center. They will forward a copy of the form to the Student Accounts Office for mailing your check to the address requested on the form. (top)

How can I pay for my books if my refund is not received until a week or two after classes start?

If you have a pending credit balance from financial aid, you may wish to transfer funds to your W&M Express card to be used at the W&M Barnes and Nobles Bookstore.  Please come to the Bursar's Office in Blow Memorial Hall, Room 108 to complete a W&M Express Transfer Request. Otherwise, you should plan in advance to use a personal credit card or other financial resources until your financial aid refund is available. (top)