eServices Frequently Asked Questions

How do I allow access to my parents to see and pay my student account?

Why can't I save my credit card information in eServices for future payments like I did my ACH bank information? 

I am trying to make an online payment (electronic check OR credit card)  on eServices and I am getting a message that states my 'Account is on hold' and I cannot make a payment at this time.  What does this mean?

I am trying to make an ACH (electronic check) payment on eServices and I am getting a message that states 'Electronic Check transactions have been restricted on this account'.  What does this mean?

Is there a transaction fee for paying my bill with a credit card?

Who can access my TouchNet account?

Will my authorized users access my student account via Banner self service?

When I try to sign into Touchnet the screen freezes and I am unable to sign in.  What should I do?

 

How do I allow access to my parents to see and pay my student account?

Log into eServices through your Banner Self Service and click on 'Authorized Users' located under the 'My Account' tab.  Enter the email address of the person you wish to add.  More than one authorized user may be added.  Once they have been set up in eServices, they will receive an email with their User ID and a separate email with their temporary password.  You can also follow the instructions provided in the tutorial under the eServices webpage located in our menu to the left. (top)

Why can't I save my credit card information in eServices for future payments like I did my ACH bank information? 

At the current time saving credit card information is not an available option in our eServices suite.  This is a vendor controlled option.  It is possible however to save your bank or savings account information. (top)

I am trying to make an online payment (electronic check or credit card)  on eServices and I am getting a message that states my 'Account is on hold' and I cannot make a payment at this time. What does this mean?

This means that you have a restrictive hold on your student account and you must pay the Bursar's Office directly.  Please contact the Receivables and Collections Office at (757)-221-1225. (top)

I am trying to make an ACH (electronic check) payment on eServices and I am getting a message that states 'Electronic Check transactions have been restricted on this account'. What does this mean?

This usually means you have 2 or more returned items using this bank account information.  Please contact the Receivables and Collections Office at (757)-221-1225. (top)

Is there a transaction fee for paying my bill with a credit card?

Payments made online through eServices  will be assessed a 2.75% fee times the amount being charged.  There is a  $3.00 minimum transaction fee.

 Who can access my eServices account?

Students may designate as many authorized users (parents, grandparents, guardians, employers, etc) as they wish to access and manage their account. 

Will my authorized user access my student account via Banner self service?

 No, authorized users will enter the eServices authorized user site through a provided link.  Authorized users will be sent two emails.  The first email will provide them with a username and the second email contains a temporary password which they will need to change at their first login to eServices. 

 When I try to sign into Touchnet the screen freezes and I am unable to sign in.  What should I do?

 Check that you have 'pop-up blockers' turned off and if this does not remedy the problem, try using a different web browser.  If you are using Google Chrome or Mozilla Firefox and are having difficulty, try using Internet Explorer.  Also, if you are using an  IPad you may have difficulty if you are using Safari.  Try using one of the other web browsers available to you.