eBill FAQ's

• When will I receive my bill?
• What is eBill?
• How do I provide a third party address?
• Can I get a paper bill instead of an eBill?
• How can my parents view my eBill?
• Why is The College of William and Mary going to eBilling as the official billing method?
• How is eBill different from a paper bill?
• Why didn't I receive an email and why don't I have an eBill to view?
• How do I print my eBill and pay by paper check?
• How do I pay my bill by credit card or electronic check (ACH)?
• When is my bill due?
• Where should the payment be sent?
• Where should overnight payments be mailed?
• What methods of payments are accepted?
• My domicile (residency) status is incorrect. Who do I contact?
• What will happen if my bill is not paid by the due date?

When will I receive my bill?

The initial fall semester eBills will be generated in mid-July and are due in August approximately one week before classes begin. The initial spring semester eBills will be generated in mid-December and are due in mid-January. Students may view their bill on myWM self service. Paper bills are not mailed. (top)

What is eBill?

eBill is a service provided to College of William and Mary students beginning July 2007. It is a convenient and reliable alternative to paper bills.

Students will receive an email to their W & M email account when their statement is available for viewing online. Students may access their eBill by clicking on the Self Service tab on myWM and then selecting student services and financial aid, then selecting student account; payment history and then clicking on the view bill link. If students have provided a third party (person(s) who pays the bill) email address to the College, an email will be sent to that address that will include the billing due date and amount due. The third party will not be able to "see" the billing statement. It is the responsibility of the student to get the information to the appropriate person(s). (top)

How do I provide a third party eBill notification email address?

The student may enter a third party (person that pays the bill) email address by clicking the self service tab on myWM and then selecting the Personal Information tab. Next select Update E-Mail Address(es) for eBILL Notification information. Instructions on how to insert or update the email address are on the screen. (top)

Can I get a paper bill instead of an eBill?

All students will receive an eBill. If you want a paper copy of your statement, you may log onto myWM to print a copy of your bill. (top)

How can my parents view my eBill?

Parents and other third parties can not view the eBill. The student's statement may be printed or copied and attached to an email message. It is the student's responsibility to provide a copy of the billing statement to the person(s) who is responsible for paying the bill. (top)

Why is The College of William and Mary going to eBilling as the official billing method?

 The primary reason is to provide faster and easier service to our students, who are familiar and comfortable with the internet as their form of communication.  Most universities and institutions now use electronic billing as their primary method; eBill is an extension of William and Mary's mission to move toward a paperless and electronic environment. (top)

How is eBill different from a paper bill?

The statements displayed on myWM use the same format as the paper statements, which we no longer mail to students. The most recent statement is available for viewing in addition to several months of statement history. Current account status and transactions made since the most recent statement is also available under the "Unbilled Activity" tabin myWM. (top)

Why didn't I receive an email and why don't I have an eBill to view?

eBills are generated for all undergraduate students and those graduate students who have registered for the semester. Graduate students who are not registered for classes will not have an eBill created. Once you register, your account will go through the next eBill cycle. (top)

How do I print my eBill and pay by paper check?

The eBill is printable and can also be saved and attached as an email if you need to get a copy of the bill to someone else. You may at any time print the eBill and return the bottom portion of the statement along with a paper check to:

The College of William and Mary
Office of the Bursar/Student Accounts
P.O. Box 8795
Williamsburg, VA 23187-8795

How do I pay my bill by credit card or electronic check (ACH)?

Credit cards are accepted through Tuition Management Services (TMS). Fall, spring and summer semester bills may be paid by MasterCard, American Express and Discover. A convenience fee that is determined by the amount that is being paid will be charged to the customer by TMS.

Account balances may also be paid by ACH (automatic debit) from your checking or savings account through Tuition Management Systems (TMS) with no convenience fee charged. 

To make payments by credit card or ACH, please contact TMS at 1-800-722-4867 or make an online payment. (top)

When is my bill due?

Fall 2011 tuition ebills are due on August 15, 2011.  (top)

Where should the payment be sent?

Payments by check, cashiers check or money order should be sent to the College of William and Mary Bursar's Office/Student Accounts at the address listed below. Please remember to include the student ID on all checks submitted for payment.

The College of William and Mary
Office of the Bursar/Student Accounts
P.O. Box 8795
Williamsburg, VA 23187-8795

Payments may also be made in person at the College cashier's window located on the lower level lobby floor of Blow Hall. The hours of operation are Monday through Friday, 8:00a.m. to 5:00 p.m. The cashier's window does not accept credit/debit cards. (top)

Where should overnight payments be mailed?

Payments mailed via overnight/next day service, certified or registered mail should be mailed to:

The College of William and Mary
Student Accounts, 108 Blow Memorial Hall
262 Richmond Road
Williamsburg, VA 23187-8795

 Please remember to include the student's ID number on all checks/correspondence sent to the College. (top)

What methods of payments are accepted?

Personal Check/Cash/Money Order
Personal checks are accepted as long as they are drawn on US banks and are in US dollars. Please remember to include the student ID on all checks submitted for payment.

If a check is returned to the University unpaid by the bank, the student's account will be placed on hold until restitution is made. Reimbursement of a returned check must be made by cashier's check, cash or money order either by mail or at the Cashier's window located on the first floor of Blow Hall. A $50.00 handling fee will be assessed on all returned checks. For more information, please see our Returned Check Policy.

Payments may be made by cash, check, money order or certified check at our campus cashier's office on the first floor of Blow Hall. Credit/debit cards are not accepted at the cashier's window.

Credit Card/Electronic check
Credit cards are accepted through Tuition Management Systems (TMS). Fall, spring and/or summer semester bills may be paid by MasterCard, American Express and Discover. A convenience fee that is determined by the amount that is being paid will be charged to the customer.

Account balances may also be paid by ACH (automatic debit) from your checking or savings account through Tuition Management Systems with no convenience fee.

To make payments by credit card or ACH, please contact TMS at 1-800-722-4867 or make an online payment.

Wire Transfer
Payments can be processed by wire transfer. Please contact Student Accounts at 757-221-1220 for further instructions. (Please allow at least 24 hours for wire transactions to be processed.)

Installment Payment Plan
As a service to students and parents, the college has approved participation in the interest free tuition payment plan offered by Tuition management Systems (TMS) for fall and/or spring semesters of the academic year. This plan is an affordable way to spread the tuition, fee, room and board charges over several months. The students and/or parents are responsible for establishing a budget with TMS that is sufficient to pay the charges for the academic year. The budgeted amount is then divided into ten equal amounts (fall/spring plan) and that is your payment amount each month. Payments are due on the 15th of each month, beginning in July (for the fall or full year plan) and continuing through April of the following year. This plan is optional and is open to all currently enrolled William & Mary students during the fall and spring semesters.  The plan incurs a one time enrollment fee per academic year.

For further information about the TMS tuition payment plan please contact them at the following address:

Tuition Management Systems, Inc.
225 Service Avenue
Warwick, RI 02886-1020
1-800-722-4867

Virginia College Savings Plan
The College of William and Mary will defer payment (for the amount being sent from VCSP) until the funds are received from VCSP. The amount that the College is expected to receive from VPEP (Virginia Prepaid Education Program) is shown as a contract payment on your billing statement. If you participate in the VPEP program and do not see a credit amount showing on your statement, please contact the Virginia College Savings Plan directly at the number listed below. Any balance not covered by the VPEP funds must be paid to the College by the due date on the bill.

Participants in the VEST program need to submit a Distribution request form to the Virginia College Savings Plan each semester in order to have the funds disbursed to William & Mary. The College does not bill the Virginia College Savings Plan for VEST program funds. Any balance not covered by the VEST program funds must be paid to the College by the due date on the bill.

Information regarding participation in the Virginia College Savings Plan may be obtained from the website www.virginia529.com or by calling toll free 888-567-0540. (top)

My domicile (residency) status is incorrect. Who do I contact?

A student may pay the in-state tuition rate when a Virginia Domicile Application has been filed and approved by the Registrar's Office.

Questions concerning your domicile status should be directed to the Registrar's Office at 757-221-2800 or email at [[registar]]. (top)

What will happen if my bill is not paid by the due date?

Restrictive holds
Restrictive holds are placed on all accounts with a balance over $5.00 if not paid by the established due date for the semester. This includes accounts on the monthly payment plan through TMS which are not budgeted properly. The restrictive hold will prevent transcripts from being issued and will also prevent registration for any upcoming semesters. Other offices that place holds include Parking Services, the Health Center, Swem library, the various graduate schools, Perkins loans, Registrar's Office, Dean of Student's office and Financial Aid.

Late Fees/Collection Costs
Payment of all University education expenses is the responsibility of the student. If a student fails to pay an amount owed, state law requires the College to assess an administrative fee and/or late payment penalty. Students whose payments are received after the due date will be assessed a late payment fee of up to 10% of the outstanding balance (not to exceed $100) as prescribed in 2.2-4805 of the Code of Virginia.  Failure to receive a bill does not waive the requirement for payment when due and will not prevent the application of the late fee.  Further, all past-due accounts will be submitted to a private collection agency or the Attorney General's Office for collection as well as credit bureau reporting. The University will recover all collection fees and attorney's fees from delinquent debtors. In addition to referral to an outside collection agency, registration for the current or future semester(s) may also be cancelled for non-payment. (top)