eBill statement Information
eBill statements are located in eServices
The Bursar's Office generates monthly eBill statements for any account with a previous balance or with new activity. Payment is due in full by the due date on the statement, generally around the 1st of the following month. Students whose payments are received after the due date may be assessed a late payment fee of up to 10% of the outstanding balance. Please view our Tuition & Fees page for expected first billing dates of each semester, or the Announcement page for the nearest billing & due dates.
Once you are enrolled in the W&M Tuition Payment Plan, you will no longer receive monthly eBill statements until after the final installment due date. Your monthly installment amounts adjust automatically to include any new payments or charges to your W&M student account.
Charges include tuition and fees, room, meal plan and other miscellaneous charges such as lab fees, music fees, tutoring fees, orientation fees, etc. Charges not included on your initial semester eBill statement will appear on the next statement and will be due the first of the following month. Financial Aid and scholarships are shown in the Memo Item or Authorized Financial Aid section of the eBill statement. If you have anticipated financial aid and it does not appear, please refer to the Financial Aid site for further information. To check on the status of pending financial aid, please contact the Financial Aid Office, 757-221-2420 or email aid@wm.edu.
Student account charges are due by the established payment deadlines. Failure to pay the balance due and/or to provide the required information for pending financial aid by the established payment deadlines may result in the assessment of a late fee, the loss of financial aid and/or a restrictive hold being placed on the student's account.
William & Mary manages an in-house payment plan through eServices. For more information please see our W&M Monthly Payment Plan highlights.
Understanding your eBill statement
For currently enrolled students, the eBill statement is generated electronically. No paper bills are issued to students or parents.
An email is sent to the student's W&M email address and to the authorized user's email address (provided in eServices) that a bill has been generated and is ready for viewing. As a reminder, it is a violation of the College’s Acceptable Use Policy to provide your password to a third party under any circumstances. Do not share your password to allow a third party to gain access to your account. Third parties may be set up as authorized users in Banner Self Service/eServices.
Paying your eBill statement
Accounts may be paid via electronic check or credit card in eServices. Payments by cash or check are accepted at the Cashier’s Office in Blow Hall. Payment by check may also be sent via US Mail. Please make checks payable to William & Mary and remember to include the student ID number on the check. For further information on paying your eStatement, please see our payment information page.
Monthly payment plan participants
The College manages an in-house installment payment plan through eServices. More information on the plan is available on our eServices site.
Late Fees and holds
Late fees of 10% of the past due balance (not to exceed $100.00 per semester) will be assessed to students who have not paid in full by the due date unless credits are pending from other sources, i.e. financial aid, monthly installment plan, outside scholarships. There must be a pending credit or authorized aid memo recorded on the student's account to avoid the late fee.
A restrictive hold is placed on the student's account if there is a past due balance of $100.00 or greater. Students will not be able to register for upcoming semesters, receive transcripts, receive diplomas or have their degree conferred until payment for the past due balance is received. Balances of less than $100.00 that are not paid by the eStatement due date will result in a non-restrictive hold on the student's account. Online payments made through eServices are subject to an automatic hold removal process that runs in 20 minute intervals from 12:00 AM to 9:30 PM every day.
A non-restrictive hold prevents the issuance of transcripts and diplomas but does not prevent registration. Please view the Registrar's Office hold policy for more information.
Collections
Any amount owed to the University including, but not limited to, tuition, fees, room, meals, lab fees, other course related fees, etc. is considered a receivable to W&M. A receivable becomes past due if payment is not received by the payment due date.
For currently enrolled students, the primary collection tool is the placement of a restrictive hold on their account by the Bursar’s Office or other office on campus. Once placed, the hold remains in place until the debt is paid in full.
Accounts which remain unpaid will be referred to the University Receivables & Collections Office and the Department of Taxation pursuant to the Setoff Debt Collection Act. In addition, accounts may be referred to an outside collection agency or the Office of the Attorney General. In the event that your account is sent for outside collection, you will be responsible for all administrative costs and collection fees incurred in the collection of funds owed to the College.
Please see our eBill statement frequently asked questions for further information.
