FAQ

How soon will I be able to see any web page changes?

Changes can usually be seen within a few hours or the following day after changes are posted to Cascade.

Can I get Cascade training?

Cascade training is available to all William and Mary employees!  Just keep in mind that you must be granted access in Cascade to the web pages that you plan to edit/maintain.  Access is granted by Creative Services and usually requires a supervisor's permission.

I've asked the Systems Administrator to upload a file, create or change a page.  When can I expect the work to be completed?

How quickly requests are processed is determined by the work load and priorities of the Systems Administrator along with the complexity of the request.  Most requests can be completed within a few hours.