Returns and Refunds

Your original receipt is required for all returns, exchanges and warranty repair services.  All returns and exchanges must be in original condition and include all packaging and accessories.  Tribe Computer Store reserves the right to request identification and to deny any return.

7 Day Return Period

We accept returns or exchanges 7 calendar days from the original purchase.  All credit card transactions will be credited back onto the original cards.  All cash and check transactions will be issued a check refund from General Accounting and will take 4-6 weeks to process.  Please review the exceptions below.

Non-Returnable Items

Non Returnable items include labor and /or installation services, opened software, consumable items such as iTunes pre-paid music cards or items that are damaged or abused.

Open Box Returns

Opened box items cannot be returned for a refund or product exchange without store manager approval.  Open items that may be eligible for exchanges include items that are inoperable upon first use or otherwise defective within the first 7 days of original purchase.  Tribe iStore may refer customers with the defective products directly to Apple Computer’s manufacturer warranty.

Restocking Fee

Non-defective items valuing over $100 will be charged a 10% restock fee if returned with an open box or with damaged packaging.

Non-Apple Branded/Third Party Products

If you discover a defect for any third party product please contact the manufacturer directly for information regarding the manufacturer’s standard warranties.

Refund Method

The fefund will be in the same form as the original purchase.  Exceptions: Cash or check purchases will be refunded in the form of a check that will be mailed within 4-6 weeks. Note regarding personal data on returned or exchanged products: please remove all personal data from any approved or exchanged products.  Tribe iStore is not responsible for any personal data left on or in a returned or exchanged product.

Customer Configured Product

We are pleased to offer custom configured products that are designed to meet your specifications, and encourage you to review your order carefully.  Since the product is built to your specifications the order cannot be changed, modified or cancelled once your order is in production.  Full payment is required to place an order.