menu
William and Mary
search

Frequently Asked Questions

Selecting or changing meal plans
Using your meal plan
Dining Dollars
Meal Plan Billing

 

Selecting or Changing Meal Plans:
What is the best plan for me?

If you are an undergraduate resident on campus, meal plans are a required element of campus life. Depending on your social class, you have a number of options to best suit your lifestyle. If a meal plan is not selected prior to the July and December billing cycle, students will be automatically enrolled in the default meal plan for their social class. Either way, eating on campus is a way to meet new friends, socialize and relax. 

Why are there mandatory meal plans for freshmen and a limited selections of meal plan types?

The College’s meal plans are designed to foster healthy dining habits of students that live both on and off campus.  Because dining is as much a social experience as it is a vital part of campus life, we have designed programs that allow for location flexibility using meal swipes and Dining Dollars for Freshmen and Sophomores that allow for most of their meals to be consumed on campus. 

 Juniors and Seniors are afforded increasing freedoms because we have found that their lives are more and more independent. Whether they are cooking for themselves or involved in a variety of community activities, they spend more time off-campus.  Thus, meal plans are designed to foster that balance. 

Can I change my plan once I've signed up?

Changes or cancellations after the add/drop period are rare and must be approved by the Contract Release Committee after the submission of a completed Meal Plan Petition Petitions with supporting documentation can be delivered to Auxiliary Services, Corner House room 205, faxed to the office (757-221-2506) or emailed to [[auxiliaryservices]] and will generally be reviewed during the first and third weeks of the month. The student will be contacted regarding the committee’s decision with an e-mail to their W&M e-mail address.  If approved, you will be billed for all meals and Dining Dollars that were used, and a $25.00 processing fee. If your change is approved from a Gold meal plan to a Block meal plan, you will be charged for the number of days you were on the plan, your Dining Dollars used will be deducted from the new meal plan, and you will be assessed a $25.00 processing fee.

What does it mean when you say my meal plan will "rollover"?

If you have a meal plan in the fall, you will automatically be assigned the same meal plan in the spring and be billed accordingly. However, any unused meals or Dining Dollars on the fall plan will not be added on to the spring plan. So, if you had a block plan with 17 meals  and $12 Dining Dollars left in December, when you return in January, those meals and Dining Dollars will be gone.

If you want to make a change or cancel your spring meal plan, you use the online Meal Plan Selection website before 5:00 pm the last day of add/drop.

What happens with my meal plan over the summer?

Each school year the meal plans are cleared out. You must select a meal plan each fall semester.

Back to Top

Dining Dollars:
What are Dining Dollars?

Dining Dollars are great for students who have a meal plan and live either on or off campus. It provides flexibility and convenience with your Tribe Card to use at on campus W&M Dining facilities.  Your purchases made with Dining Dollars are tax free. That means any time you use Dining Dollars, you're saving 10%!  Dining Dollars can be used to purchase food and beverages at all W&M Dining and convenience locations. Anything from having a Domino's Pizza delivered to your dorm room, to grabbing a pint of ice cream, to meeting your friends for a specialty coffee drink. You won't need to carry cash or visit an ATM every time you need lunch or snack money.   

Can I just buy Dining Dollars without a meal plan?

You may only buy dining dollars if you have a meal plan.

What do I do when my Dining Dollars run low?

Reload. Simply add to your account online (available Fall 2014), by phone or in person at several campus locations. Learn more about Dining Dollars.

Do the Dining Dollars rollover to the next semester?

Dining Dollars do not roll from one semester to the next. 

If I change to another meal plan type do I still keep my rollover Dining Dollars?

Yes, as long as you have a meal plan your Dining Dollars will rollover.

What happens to my Dining Dollars if I don't use them all by December and I CANCEL my meal plan in the spring?

You lose them. You must be on a meal plan to be able to use Dining Dollars.

Back to Top

Using Your Meal Plan:
I am on a Gold Meal plan.  How many meal swipes can I use per day?

If you are on a Gold meal plan, you are not limited by the number of swipes available per day, only by the number of meal swipes per week.

Can I share my meal plan?

No.  Meal plans are intended for individual use only.  The meal plan holder is the only person who will have access to the meal plan. All meal plans are billed and charged to individual accounts and placed on each student's ID card for their personal use. Meal plan programs are designed so that the individual who has the meal plan may use it at their discretion for their personal use.

How do guest meals work?

Each meal plan comes with five (5) 'guest meals' per semester and are held in reserve for you to designate their use.     For example, the Block 100 plan comes with 95 meals plus 5 guest meals for a total of 100 meals.  Guest meals may be used either for yourself or for a guest, simply alert the cashier at the time of swipe if you would like to use a guest meal.

Can I dine in a residential facility without a meal plan?

Yes.  The two residential facilities accept Dining Dollars, W&M Express, credit and cash.  The Door Rate, or Guest Meal Rate at residential dining facilities is:

Meal
Door Rate
Breakfast $8.00

Brunch (Sat and Sun only)

$13.00
Lunch $12.00
Dinner $13.00
What happens if I miss a meal? Do I get a credit?

If you have the Gold plan you are not restricted to the number of meals used in a given day, only the number of meals in a given week. However, if you do not use your allotment in a given week, your used meals will not roll over. 

I have special dietary needs. What do I do?

At W&M Dining we recognize that each person’s diet is considered special.  Many of our dining options feature fruits, vegetables, lean proteins, and/or whole grains and other wholesome carbohydrates.  For students with food allergies, the resident dining chefs are trained and knowledgeable about food allergies such as celiac disease, lactose intolerance, nut allergies and more. Your dining services dietitian is also available to help you manage your allergy.

At the Simple Servings station, the only foods served are prepared without gluten, wheat, soy, shellfish, dairy products, eggs, peanuts, or tree nuts. Foods are also protected against cross-contact with allergens throughout storage, preparation, and service. All customers need to take a clean plate at Simple Servings to avoid cross-contact.

You can check recipes on any dining station for the presence of these allergens and also fish, by clicking on the recipe in the online menu (coming July 1, 2014). This will bring you to the “nutrition calculator,” which lists the nutrition facts as well as allergens for all our recipes.  Point of sale materials on many items will also list allergens, nutrition facts, and icons highlighting foods that meet vegan, vegetarian, or Mindful criteria. Be aware that some ways of preparing foods are prone to cross-contact with allergens, such as deep-frying. If you have a severe allergy, pre-plan your menu with the chef so that an individual portion of food can be prepared for you if needed. You may also see the full ingredient list, recipe, or food labels for any product on request.

Depending on your allergy, you may also need to work with your resident advisor, roommate, friends and faculty. People around you should know if you carry an epinephrine self-injector, and about your emergency plan. Sodexo works closely with FARE (Food Allergy Research & Education.) Check their site for information and resources for college students with food allergies. http://www.foodallergy.org/resources/college-students

Please contact us at [[w|specialdiets]] so that we may schedule an appointment to meet with you to review current menu offerings and evaluate your dietary needs.

If I am ill, how do I get a meal?

You may fill out an Under the Weather form (pdf) and send it with a friend, along with your ID, to pick up a meal for you from The Commons or Center Court.

Back to Top

Meal Plan Billing:
How will I be billed for my meal plan?

If you have not changed your meal plan or have not changed it before the billing in December/July, the charge for your meal plan will appear on your eBill. If you changed it after the billing in December/July, then your account will be adjusted and a new eBill will be sent out after add/drop.

What happens to the money on my account if I have already paid for a meal plan and I then cancel it?

That credit will remain on your student account until the Bursar's Office runs the refund checks. If you have any questions about this, contact the Bursar's Office at (757) 221-1220, via email at [[bursar]], or visit the Student Accounts website.

My parents wrote "cancel meal plan" or wrote my meal plan selection on the bill and added the cost to the check they mailed. Do I need to do anything else?

Yes! Meal plans for residential undergraduate students are required.  To make changes to your meal plan, use the Meal Plan Selection website before the end of add/drop period to select or change your meal plan.  Changes or cancellations after the add/drop period are rare and must be approved by the Contract Release Committee after the submission of a completed Meal Plan Petition. Approved changes will be assessed any used meals and Dining Dollars as well as a $25 processing fee.

Back to Top

Updated May 15, 2014