Innovation and Greater Efficiency

Last April, we launched The William & Mary Promise, an innovative, new operating model that will enhance the quality of a William & Mary education and permit the university to become more self-sufficient in the face of limited public funding. As President Taylor W. Reveley III noted in a message to campus, "The Promise calls on the whole William & Mary family to contribute in the ways each of us can contribute: students through tuition, alumni and friends through philanthropy, and faculty and staff through productivity gains in our work on campus. We will all benefit from our common success."

As an integral part of the Promise, William & Mary will continue to strive for operational excellence in all of our business processes. The goals will be to make sure that our processes work efficiently and that we focus our scarce resources on the university’s strategic priorities.

In January 2014 we launched a multi-year business innovation project, beginning with an 11-week assessment by Censeo Consulting Group working with William & Mary teams in several business process areas, including HR, IT, facilities, procurement and finance. The consultants' work will cover operations, not academic programs. After the initial assessments, we will work together with the Board of Visitors to identify the most promising areas and to develop sequenced implementation plans.

The business innovation review is guided by a 13-member steering committee, co-chaired by Provost Michael R. Halleran and Vice President James R. Golden and including faculty, staff, a student and a member of the Board of Visitors. In a message to campus, the co-chairs stressed that any adopted recommendations will be carefully reviewed to see how they can be implemented with the least disruption.

The renewed emphasis on operational excellence builds on several initiatives launched in the past few years to promote innovation in our academic and business processes, to seek new revenues and to reallocate resources to highest priorities. As President Reveley noted, "We have a long history of innovation. And we are recognized for our impressive stewardship of resources:  According to U.S. News and World Report, we are ranked 32nd for our performance and 114th in resources; no other university has a gap between performance and resources that comes close to that. Recently, we have made progress in reallocating funds, finding net new revenues and exploring creative adaptation. We want to build on that success. Even a leader can always improve."

We welcome your comments as the business innovation process moves along. We hope you will share your thoughts directly with members of the steering committee or by leaving messages on our comment page. We will use this space to keep you updated on our progress.